Shipping / Delivery Policy

Introduction

This Shipping / Delivery Policy applies to orders placed through dopecaviar.com, operated by DOPE CAVIAR LLC.

We ship physical products to customers in Morocco and to selected international destinations. By placing an order on our Website, you acknowledge that you have read and accepted this Shipping / Delivery Policy.

If you have any questions about shipping or delivery, you may contact us at hello@dopecaviar.com.

Shipping Locations

We primarily serve customers in Morocco, while also offering shipping to all the world, subject to availability, shipping carrier limitations, and applicable laws.

Order Processing Time

Orders are generally processed within 1 to 7 business days after payment confirmation and successful order verification.

Processing times may be longer during:

  • sales periods;
  • holidays;
  • product launches;
  • exceptional demand;
  • verification or fraud-prevention review;
  • circumstances beyond our reasonable control.

Orders are not shipped on weekends or public holidays unless otherwise stated.

Delivery Time Estimates

Delivery times are estimates only and begin once the order has been processed and shipped.

Morocco

Estimated delivery time within Morocco is generally 1 to 5 business days, depending on the destination, shipping carrier, and operational conditions.

International Orders

Estimated delivery time for international orders is generally 3 to 12 business days, depending on destination country, customs procedures, local carrier performance, and other external factors.

Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email or message containing tracking information, where available.

Please note that tracking updates depend on the carrier and may take some time to appear after dispatch.

Shipping Fees

Shipping fees, if applicable, are displayed at checkout or otherwise communicated before your order is finalized.

Shipping fees may vary depending on:

  • destination;
  • order value;
  • weight or size of the package;
  • shipping method selected;
  • promotional offers in effect at the time of purchase.

Any free shipping offer applies only under the conditions clearly stated on the Website or at checkout.

Customs Duties, Taxes, and Import Fees

For international orders, customs duties, import taxes, VAT, clearance fees, or other charges may apply depending on the destination country.

Unless otherwise expressly stated, these charges are the sole responsibility of the customer and are not included in the product price or shipping fee charged at checkout.

We are not responsible for delays, additional costs, or delivery issues caused by customs procedures or import regulations in the destination country.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order cannot be delivered due to an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or failure to pay applicable customs charges:

  • we may not be able to guarantee reshipment;
  • additional shipping charges may apply;
  • original shipping fees may be non-refundable;
  • any refund remains subject to our Refund Policy.

Delivery Delays

While we make reasonable efforts to ensure timely delivery, we are not responsible for delays caused by circumstances beyond our control, including but not limited to:

  • courier or carrier delays;
  • customs inspections or clearance delays;
  • weather conditions;
  • strikes or transportation disruptions;
  • public holidays;
  • force majeure events;
  • incomplete or incorrect customer information;
  • remote delivery zones or access limitations.

Delivery dates are estimates only and should not be considered guaranteed deadlines.

Lost, Damaged, or Missing Packages

If your package arrives damaged, incomplete, or appears to be lost in transit, please contact us as soon as possible at hello@dopecaviar.com with:

  • your order number;
  • your full name;
  • a description of the issue;
  • clear photos of the package and product, if applicable.

We may investigate the matter with the shipping carrier and request additional information before offering a solution.

Any replacement, refund, or other resolution remains subject to review and approval in accordance with our Refund Policy.

Refused or Unclaimed Packages

If a package is refused, not collected, or returned to us because of:

  • incorrect address details;
  • repeated failed delivery attempts;
  • refusal to accept the package;
  • non-payment of customs duties or import fees;

we reserve the right to deduct return shipping costs, handling charges, customs-related costs, and any other third-party fees from any approved refund, where permitted by law.

Split Shipments

In some cases, we may ship items from the same order separately for operational reasons, stock availability, or carrier constraints. If this occurs, you will not necessarily be charged additional shipping unless clearly stated at checkout.

Delivery Completion

An order is considered delivered when it is marked as delivered by the carrier to the shipping address provided at checkout, or otherwise completed according to the carrier’s proof of delivery process.

We are not responsible for packages lost, stolen, or misplaced after confirmed delivery, unless otherwise required by applicable law.

Currency and International Orders

Because our Website may display prices in multiple currencies, shipping charges shown at checkout may vary depending on the selected market, destination, or currency display settings.

Any exchange rate differences, bank charges, or payment provider fees applied after checkout are outside our control and are the responsibility of the customer.

Related Policies

This Shipping / Delivery Policy should be read together with our:

In the event of any conflict, the applicable legal terms of the Website and mandatory consumer protection laws will apply.

Language Versions

This Shipping / Delivery Policy may be made available in multiple languages for customer convenience. In the event of any conflict, inconsistency, or difference in interpretation between language versions, the English version shall prevail, unless otherwise required by applicable law.

Contact Information

For any shipping or delivery question, please contact:

DOPE CAVIAR LLC
Website: dopecaviar.com
Email: hello@dopecaviar.com