Privacy & Cookie Policy

Introduction

This Privacy & Cookie Policy explains how DOPE CAVIAR LLC, operating dopecaviar.com, collects, uses, stores, and protects your personal information when you visit our Website, place an order, contact us, or otherwise interact with us.

We are committed to respecting your privacy and handling your personal information responsibly. By using our Website, you acknowledge that you have read and understood this Privacy & Cookie Policy.

If you do not agree with this Privacy & Cookie Policy, please do not use the Website.

We may update this Privacy & Cookie Policy from time to time. Any changes become effective when posted on this page. Your continued use of the Website after any update constitutes your acceptance of the revised policy.

Who We Are

This Website is operated by:

DOPE CAVIAR LLC
Website: dopecaviar.com
Email: hello@dopecaviar.com

Information We Collect

We may collect personal information that you voluntarily provide to us or that is collected automatically when you use the Website.

Information you provide directly

This may include:

  • your full name;
  • email address;
  • phone number;
  • billing address;
  • shipping address;
  • account login details, if you create an account;
  • order details;
  • messages sent through our contact form, customer support, or other communications;
  • any other information you choose to provide.

Information collected automatically

When you browse the Website, we may automatically collect certain information, such as:

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • pages visited;
  • time spent on pages;
  • referring website or source;
  • browsing behavior on our Website;
  • approximate location based on technical data.

Payment information

Payments made on the Website may be processed by third-party payment providers. We do not claim to store full payment card details on our own servers unless explicitly stated otherwise. However, we may receive limited transaction-related information necessary for order processing, fraud prevention, customer support, and accounting purposes.

How We Use Your Information

We may use your personal information for the following purposes:

  • to process and fulfill your orders;
  • to provide shipping and delivery services;
  • to communicate with you about orders, deliveries, returns, or support requests;
  • to manage customer accounts;
  • to verify transactions and help prevent fraud or unauthorized activity;
  • to improve our Website, services, product offerings, and customer experience;
  • to send service-related communications;
  • to send promotional emails, newsletters, and marketing communications where permitted;
  • to comply with legal, tax, accounting, and regulatory obligations;
  • to protect our business, customers, and Website.

Marketing Communications

If you subscribe to our newsletter, create an account, place an order, or otherwise opt in, we may send you promotional emails, updates, offers, and marketing communications.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in any marketing email or by contacting us at hello@dopecaviar.com.

Even if you opt out of marketing communications, we may still send you transactional or service-related messages relating to your orders, account, or customer support inquiries.

Sharing Your Information

We do not sell your personal information to third parties.

We may share your personal information with trusted third parties when reasonably necessary to operate our business and provide our services, including:

  • payment service providers;
  • shipping, delivery, and logistics partners;
  • email and communication service providers;
  • website hosting and technical service providers;
  • analytics and performance tools;
  • fraud prevention and security providers;
  • professional advisors such as lawyers, accountants, or auditors;
  • government authorities, regulators, or law enforcement where required by law.

We may also share your information in connection with a merger, acquisition, restructuring, sale of assets, or other business transaction involving all or part of our business.

International Data Processing

Because we sell to customers in Morocco and internationally, and because some of our service providers may operate in different countries, your personal information may be processed, transferred, or stored outside your country of residence.

By using the Website, you acknowledge that your information may be transferred to and processed in jurisdictions that may have different data protection laws than your own.

Order and Delivery Information

To process and deliver your orders, we may use your name, phone number, billing address, and shipping address, and share relevant information with third-party shipping or logistics providers.

You are responsible for providing accurate and complete order and delivery information. We are not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

Account Security

If you create an account on the Website, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

Please notify us immediately if you suspect unauthorized access to your account.

Data Retention

We retain your personal information only for as long as reasonably necessary for the purposes described in this Privacy & Cookie Policy, including:

  • processing and fulfilling orders;
  • maintaining business and accounting records;
  • handling returns, disputes, or customer service issues;
  • complying with legal, tax, regulatory, and contractual obligations;
  • protecting our legitimate business interests.

When your information is no longer needed, we will delete it or retain it only in a form permitted by applicable law.

Your Rights

Depending on your location and applicable law, you may have the right to:

  • request access to the personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of your personal information where applicable;
  • object to certain processing activities;
  • request restriction of processing in certain cases;
  • withdraw consent where processing is based on consent;
  • opt out of direct marketing communications.

To exercise any of these rights, please contact us at hello@dopecaviar.com. We may request reasonable information to verify your identity before responding to your request.

Cookies and Similar Technologies

We use cookies and similar technologies to improve your browsing experience, analyze Website traffic, remember your preferences, support Website functionality, and help us understand how visitors use our Website.

Cookies are small text files stored on your device when you visit a website.

Types of cookies we may use

We may use the following types of cookies:

  • Strictly necessary cookies: required for core Website functions such as navigation, cart functionality, security, and checkout.
  • Performance and analytics cookies: help us understand how users interact with the Website and improve performance.
  • Functionality cookies: remember your preferences, settings, or language choices.
  • Marketing or advertising cookies: may be used to deliver relevant promotions or measure campaign effectiveness, where applicable.

Some cookies may be placed by third-party service providers integrated into the Website.

Analytics

We may use analytics tools, such as Google Analytics or similar services, to better understand how visitors use our Website.

These services may collect information such as:

  • your IP address;
  • device and browser information;
  • pages visited;
  • time spent on the Website;
  • interactions with Website content.

This information helps us improve Website performance, customer experience, and marketing effectiveness.

You can control or limit cookies through your browser settings and, where available, through our cookie consent tools.

Managing Cookies

You can control, block, or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website, including cart, checkout, language preferences, and other features.

If your Website uses a cookie banner or consent management tool, you may also manage your preferences through that tool.

Third-Party Websites and Services

Our Website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or policies of any third-party websites or services.

Your interaction with third-party websites is governed by their own terms and privacy policies.

Security

We take reasonable technical, organizational, and administrative measures to protect your personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, platform, server, or method of transmission over the internet is completely secure. As a result, while we strive to protect your information, we cannot guarantee absolute security.

You are also responsible for protecting your own devices, passwords, and account credentials.

Children’s Privacy

This Website is not intended for children under the age of 18, and we do not knowingly collect personal information from children without appropriate authorization where required by law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

Language Versions

This Privacy & Cookie Policy may be made available in multiple languages for customer convenience. In the event of any conflict, inconsistency, or difference in interpretation between language versions, the English version shall prevail, unless otherwise required by applicable law.

Contact Us

If you have any questions, requests, or concerns regarding this Privacy & Cookie Policy or the way we handle your personal information, please contact us at:

DOPE CAVIAR LLC
Website: dopecaviar.com
Email: hello@dopecaviar.com